customer

Uber customer claims company won price-fixing suit because arbitrator was scared

NEW YORK (Reuters) – An Uber customer on Friday asked a Manhattan federal judge to overturn an arbitration win for the company in a price-fixing case, arguing that the arbitrator only ruled in Uber’s favor because he was scared.

FILE PHOTO: The Uber logo is displayed on a mobile phone in this picture illustration taken November 25, 2019. REUTERS/Hannah McKay/Illustration

The high-profile 2015 antitrust lawsuit alleged that Uber Technologies Inc engaged in an illegal conspiracy with its drivers to coordinate high “surge pricing” fares during periods of heavy demand by agreeing to charge prices set by an algorithm in the Uber app for hailing rides.

Uber takes a cut from drivers’ earnings, and ride-hailing trips in North America make up the bulk of the company’s revenue. The lawsuit sought a nationwide ban against surge pricing.

Uber argues its drivers are independent contractors and that its app is merely a technology

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ServiceNow, Adobe pair their customer service software to improve apps

FILE PHOTO: The corporate logo of software company Adobe is seen in Posa Studio school in Caracas, Venezuela October 9, 2019. REUTERS/Manaure Quintero

(Reuters) – ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives.

ServiceNow has long made software that large businesses use to field internal requests from employees to their information technology departments, but in recent years has branched into selling similar software for use by customer service departments to handle requests from external customers.

Adobe, once known for its Photoshop digital imaging software, has shifted to become a major seller of cloud-based software that large businesses use to carry out digital marketing campaigns, giving it data on what consumers like and dislike about a given brand.

Under the new partnership, when a customer contacts a brand using the ServiceNow and

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Verizon, Cox extend customer payment concessions through June due to coronavirus

FILE PHOTO: A man stands next to the logo of Verizon at the Mobile World Congress in Barcelona, Spain, February 26, 2019. REUTERS/Sergio Perez

WASHINGTON (Reuters) – Verizon Communications Inc (VZ.N), the largest U.S. wireless carrier, said on Monday it will extend a commitment through June 30 not to cancel service or charge late fees to customers because of the coronavirus pandemic.

In March, the Federal Communications Commission (FCC) said major wireless and internet providers – including Verizon, Comcast Corp (CCZ.N), AT&T Inc (T.N), T-Mobile US Inc (TMUS.O) and Alphabet’s Google Fiber (GOOGL.O) – had agreed not to terminate service for subscribers for 60 days. In total, more than 700 companies have now agreed to the voluntary measures.

In March, FCC Chairman Ajit Pai said carriers had also agreed to open Wi-Fi hotspots to anyone who needs them. A group

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